Terms of Service

These terms govern your use of Navigator, the quote and trip-management platform operated by Alp Travel Co. ("Navigator", "we", "us"). They apply from the moment you create an account. If you don't agree with them, don't sign up.

1. Who we are

Navigator is built and operated by Alp Travel Co., an independent Fora Pro travel advisory (IATA #33520476), based in India and run by Abhilaksh Lalwani. Navigator is offered both as our own operating tool and, to other independent advisors and small agencies, as a subscription service.

Legal entity: Alp Travel Advisory, a sole proprietorship. Registered address: Pacific Golf Estate, Sahastradhara Road, Dehradun 248001, Uttarakhand, India.

2. What Navigator is

Navigator helps travel advisors build itineraries, track rates and holds, and send proposals to their clients. It is a tool for advisors. We are not a travel agency to your clients, we are not a party to any booking you make on their behalf, and we don't hold client funds.

3. Accounts

• You must provide accurate information when you sign up and keep your login credentials confidential.
• You're responsible for everything that happens under your account, including actions taken by anyone on your team you've given access to.
• Tell us immediately at support@alptravel.co if you suspect unauthorised access.
• We may suspend an account that we reasonably believe is compromised, until it's secured.

4. Subscriptions and payment

Paid plans are billed in advance, monthly, in INR, through Razorpay. By subscribing you authorise recurring charges to your chosen payment method until you cancel. Prices are shown exclusive of applicable taxes unless stated otherwise; see our Billing & GST page for how GST applies to your invoices.

You can cancel or change plans at any time from account settings. Cancelling stops future billing; it doesn't refund the current period. Our full refund position is in the Refund & Cancellation policy.

If a payment fails, we give you a grace period to fix it before suspending access — details are in the Refund & Cancellation policy. We may change prices with at least 30 days' notice to active subscribers; changes apply from your next billing cycle.

5. Acceptable use

You agree not to use Navigator to:

• Store or process data you don't have a lawful basis or your client's consent to hold, including sensitive personal data beyond what's needed to plan and book their trip.
• Send unsolicited bulk messages to people who haven't asked to hear from you.
• Reverse-engineer, scrape, or attempt to extract Navigator's underlying code, models, or rate data for use outside the platform.
• Resell, sublicense, or provide Navigator access to anyone outside your own agency without our written agreement.
• Upload malicious code, attempt to breach account isolation between teams, or interfere with the service's normal operation.

We may suspend or terminate an account that breaches this section, with notice where practical.

6. Your data and your clients' data

You own the trip, client, and rate data you put into Navigator. We don't sell it, and we don't use it to train models for any account other than your own. How we collect, store, and share data — including the sub-processors we use to run the product — is set out in full in our Privacy Policy.

You're responsible for having a lawful basis to hold your clients' personal data in Navigator — typically, that you're using it to plan or manage travel they've asked you to arrange.

If you cancel your subscription, you can export your trip and client data before your account is closed. We retain closed-account data for a limited period as described in the Privacy Policy, then delete it, except where we're required to keep it longer for tax or legal reasons.

7. Third-party services and content

Navigator surfaces information from third parties — hotel rates, flight availability, visa requirements, AI-drafted narrative text, and photography — sourced through providers including SerpAPI, Jinko, Ignav, Pexels, and Hapuppy. We work to keep this accurate, but we don't guarantee it: rates, availability, and travel requirements change, and you (the advisor) are responsible for confirming details before a client relies on them or you make a booking.

AI-drafted content in Navigator — destination narratives, summaries — is always a starting point for you to edit. Navigator never generates or edits your personal notes to a client; those are always written by you.

8. Availability

We aim to keep Navigator available and back it up regularly, but we don't guarantee uninterrupted access. We'll give notice of planned maintenance where practical, and post status updates for unplanned outages when we can.

9. Liability

Navigator is a tool to help you run your advisory business — it doesn't replace your professional judgement. We're not liable for bookings you make, prices you quote, or advice you give your clients based on information in the platform. To the extent permitted by law, our total liability to you for any claim arising from your use of Navigator is limited to the amount you paid us in the 12 months before the claim arose. We're not liable for indirect or consequential losses, such as lost bookings or lost business.

Nothing in these terms limits liability that can't lawfully be limited, including for fraud.

10. Termination

Either of us can end this agreement at any time — you by cancelling your subscription, us by giving notice, or immediately if you materially breach these terms (including Section 5) and don't fix the breach after we've told you about it. On termination, your access ends and data handling follows Section 6.

11. Changes to these terms

We may update these terms as Navigator evolves. For material changes, we'll notify active subscribers by email at least 14 days before they take effect. Continuing to use Navigator after that point means you accept the updated terms.

12. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of Dehradun, India.

13. Contact

Questions about these terms: support@alptravel.co or WhatsApp +91 98704 00235.